Effective Date: [29.01.2025]

FLASYS SMART SOLUTIONS (“we,” “our,” or “us”) strives to provide high-quality solar design & engineering services and online digital products. We understand that situations may arise where a refund is required. This Refund Policy explains the conditions under which refunds are issued.

1. Refund Eligibility

We offer refunds under the following conditions:

a) Solar Design & Engineering Services

• Refunds are available only before work has commenced on your project.
• If work has already started, partial refunds may be considered based on the progress made.
• No refunds will be issued once the final design has been delivered.

b) Online Digital Products (e.g., DWG AutoCAD Templates, Design Files, etc.)

• Due to the nature of digital products, all sales are final, and we do not offer refunds once the product has been downloaded or accessed.
• If you experience any technical issues with your digital purchase, please contact us for support, and we will ensure you receive a working product.

2. Refund Request Process

To request a refund, please follow these steps:

• Contact us via email at contact@flasysdesign.com with your order details and reason for the refund request.
• Our team will review your request and respond within 5-7 business days.
• If approved, refunds will be processed within 7-10 business days via the original payment method.

3. Non-Refundable Situations

Refunds will not be provided in the following cases:

• Change of mind after purchase.
• Failure to use or download the digital product.
• Incorrect purchase made by the customer.
• Violation of our terms of service.

4. Contact Us

If you have any questions regarding our refund policy, please reach out to us:

FLASYS SMART SOLUTIONS
Address: 11/12, Water Works Colony, Hathras, 204101, India
📧 Email: contact@flasysdesign.com
📞 Phone: +91 7011558555

By purchasing from our Website, you agree to this Refund Policy.